:root {
  --bg: #f8fafc;
  --surface: #ffffff;
  --surface-soft: #f1f5f9;
  --text: #172033;
  --muted: #65738a;
  --border: #dce3ec;
  --primary: #1267d8;
  --primary-dark: #0f4fad;
  --teal: #0f9f8f;
  --amber: #f59e0b;
  --rose: #e54861;
  --green: #12845f;
  --shadow: 0 18px 45px rgba(23, 32, 51, 0.12);
  --radius: 8px;
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

body.menu-open {
  overflow: hidden;
}

a {
  color: inherit;
  text-decoration: none;
}

img {
  display: block;
  max-width: 100%;
}

button,
input,
select,
textarea {
  font: inherit;
  max-width: 100%;
}

button {
  cursor: pointer;
}

.container {
  width: min(1160px, calc(100% - 32px));
  margin: 0 auto;
}

.skip-link {
  position: fixed;
  left: 16px;
  top: 12px;
  z-index: 1000;
  transform: translateY(-160%);
  background: var(--text);
  color: white;
  padding: 10px 14px;
  border-radius: var(--radius);
}

.skip-link:focus {
  transform: translateY(0);
}

.disclaimer-bar {
  background: #ffffff;
  color: #374151;
  border-bottom: 1px solid var(--border);
  font-size: 0.82rem;
}

.disclaimer-bar .container {
  display: flex;
  gap: 10px;
  align-items: center;
  min-height: 42px;
}

.site-header {
  position: sticky;
  top: 0;
  z-index: 100;
  background: rgba(255, 255, 255, 0.92);
  border-bottom: 1px solid var(--border);
  backdrop-filter: blur(14px);
}

.header-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  min-height: 68px;
  gap: 18px;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-weight: 800;
  white-space: nowrap;
}

.brand-mark {
  display: inline-grid;
  place-items: center;
  width: 38px;
  height: 38px;
  border-radius: var(--radius);
  background: linear-gradient(135deg, var(--primary), var(--teal));
  color: white;
  box-shadow: 0 8px 24px rgba(18, 103, 216, 0.28);
}

.brand-mark svg,
.icon svg {
  width: 20px;
  height: 20px;
}

.disclaimer-bar svg,
.nav-trigger > svg,
.nav-link svg,
.button svg,
.icon-btn svg,
.badge svg,
.pill svg,
.category-item svg,
.footer svg {
  width: 18px;
  height: 18px;
  flex: 0 0 auto;
}

.button svg,
.category-item svg {
  width: 16px;
  height: 16px;
}

.desktop-nav {
  display: flex;
  align-items: center;
  gap: 4px;
}

.nav-item {
  position: relative;
}

.nav-link,
.nav-trigger,
.icon-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-height: 40px;
  border: 0;
  border-radius: var(--radius);
  background: transparent;
  color: var(--text);
  padding: 0 12px;
  font-weight: 650;
}

.nav-link:hover,
.nav-trigger:hover,
.icon-btn:hover {
  background: var(--surface-soft);
}

.dropdown {
  position: absolute;
  top: calc(100% + 12px);
  left: 0;
  display: none;
  width: 620px;
  background: white;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 18px;
}

.nav-item:hover .dropdown,
.nav-item:focus-within .dropdown {
  display: block;
}

.dropdown.narrow {
  width: 360px;
}

.dropdown-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 16px;
}

.dropdown-title {
  margin: 0 0 10px;
  color: var(--muted);
  font-size: 0.75rem;
  font-weight: 800;
  text-transform: uppercase;
}

.dropdown a {
  display: flex;
  align-items: center;
  gap: 8px;
  border-radius: var(--radius);
  padding: 9px;
  color: var(--muted);
  font-size: 0.925rem;
}

.dropdown a svg {
  width: 18px;
  height: 18px;
  flex: 0 0 18px;
}

.dropdown a:hover {
  background: var(--surface-soft);
  color: var(--primary);
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.language-select {
  min-height: 38px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  padding: 0 8px;
  color: var(--text);
}

.mobile-menu-btn {
  display: none;
}

.mobile-panel {
  position: fixed;
  inset: 0 0 0 auto;
  z-index: 200;
  display: none;
  width: min(360px, 92vw);
  background: white;
  border-left: 1px solid var(--border);
  box-shadow: var(--shadow);
  padding: 16px;
  overflow-y: auto;
}

.mobile-panel.open {
  display: block;
}

.mobile-panel-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 18px;
}

.mobile-group {
  border-top: 1px solid var(--border);
  padding: 14px 0;
}

.mobile-group h3 {
  margin: 0 0 8px;
  color: var(--muted);
  font-size: 0.78rem;
  text-transform: uppercase;
}

.mobile-group a {
  display: block;
  border-radius: var(--radius);
  padding: 10px;
  color: var(--text);
  font-weight: 650;
}

.mobile-group a:hover {
  background: var(--surface-soft);
}

.hero {
  position: relative;
  overflow: hidden;
  background:
    linear-gradient(120deg, rgba(255, 255, 255, 0.96) 0%, rgba(255, 255, 255, 0.86) 48%, rgba(255, 255, 255, 0.75) 100%),
    url("https://images.unsplash.com/photo-1551434678-e076c223a692?auto=format&fit=crop&w=1800&q=80");
  background-size: cover;
  background-position: center;
  border-bottom: 1px solid var(--border);
}

.hero .container {
  display: grid;
  grid-template-columns: minmax(0, 1.1fr) minmax(320px, 0.9fr);
  gap: 42px;
  align-items: center;
  min-height: calc(100vh - 110px);
  padding: 64px 0 56px;
}

.hero .container > * {
  min-width: 0;
}

.badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  border: 1px solid rgba(18, 103, 216, 0.2);
  border-radius: 999px;
  background: rgba(18, 103, 216, 0.09);
  color: var(--primary-dark);
  padding: 8px 13px;
  font-size: 0.9rem;
  font-weight: 750;
}

.hero h1 {
  margin: 20px 0 14px;
  max-width: 760px;
  font-size: clamp(2.6rem, 5.2vw, 4.45rem);
  line-height: 1.03;
  letter-spacing: 0;
  overflow-wrap: break-word;
  text-wrap: balance;
}

.highlight {
  color: var(--primary);
}

.hero-subtitle {
  max-width: 720px;
  margin: 0 0 28px;
  color: #354258;
  font-size: clamp(1.05rem, 2vw, 1.28rem);
  line-height: 1.65;
}

.search-shell {
  display: flex;
  max-width: 680px;
  padding: 6px;
  background: white;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

.search-shell input {
  flex: 1;
  min-width: 0;
  border: 0;
  outline: 0;
  padding: 0 14px;
  color: var(--text);
}

.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-height: 44px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  padding: 0 16px;
  background: var(--primary);
  color: white;
  font-weight: 800;
  line-height: 1.2;
  max-width: 100%;
  text-align: center;
  white-space: normal;
  transition: 0.18s ease;
}

.button:hover {
  background: var(--primary-dark);
  transform: translateY(-1px);
}

.button.secondary {
  background: white;
  border-color: var(--border);
  color: var(--text);
}

.button.secondary:hover {
  background: var(--surface-soft);
}

.button.ghost {
  background: transparent;
  border-color: transparent;
  color: var(--primary);
}

.button.danger {
  background: var(--rose);
}

.button.small {
  min-height: 38px;
  padding: 0 13px;
  font-size: 0.9rem;
}

.button.full {
  width: 100%;
}

.signin-link {
  font-size: 0.9rem;
  padding: 0 8px;
}

.feature-strip {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin-top: 28px;
  max-width: 820px;
}

.feature-item {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  min-height: 94px;
  border: 1px solid rgba(220, 227, 236, 0.85);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.82);
  padding: 14px;
}

.feature-item strong {
  display: block;
  margin-bottom: 4px;
}

.feature-item span:last-child {
  color: var(--muted);
  font-size: 0.88rem;
  line-height: 1.45;
}

.hero-panel {
  display: grid;
  gap: 16px;
}

.visual-board {
  border: 1px solid rgba(220, 227, 236, 0.9);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.88);
  box-shadow: var(--shadow);
  padding: 20px;
}

.visual-board h2 {
  margin: 0 0 12px;
  font-size: 1rem;
}

.provider-cloud {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 10px;
}

.logo-tile {
  min-height: 80px;
  display: grid;
  place-items: center;
  gap: 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  padding: 10px;
  text-align: center;
  color: var(--muted);
  font-size: 0.8rem;
  font-weight: 750;
}

.logo-tile img {
  width: 34px;
  height: 34px;
  object-fit: contain;
}

.logo-tile strong {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: rgba(18, 103, 216, 0.1);
  color: var(--primary);
  font-size: 1.05rem;
}

.mini-chat {
  display: grid;
  gap: 10px;
}

.bubble {
  width: fit-content;
  max-width: 88%;
  border-radius: var(--radius);
  padding: 11px 12px;
  font-size: 0.92rem;
  line-height: 1.45;
}

.bubble.user {
  justify-self: end;
  background: var(--primary);
  color: white;
}

.bubble.bot {
  background: var(--surface-soft);
  color: var(--text);
}

.section {
  padding: 66px 0;
}

.section.alt {
  background: var(--surface);
  border-top: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
}

.section-heading {
  max-width: 780px;
  margin: 0 auto 34px;
  text-align: center;
}

.section-heading.align-left {
  margin-left: 0;
  text-align: left;
}

.section-kicker {
  margin: 0 0 10px;
  color: var(--primary);
  font-weight: 850;
  text-transform: uppercase;
  font-size: 0.78rem;
}

.section-heading h2,
.page-hero h1 {
  margin: 0;
  font-size: clamp(2rem, 4vw, 3.2rem);
  line-height: 1.08;
  letter-spacing: 0;
}

.section-heading p,
.page-hero p {
  margin: 12px 0 0;
  color: var(--muted);
  font-size: 1.05rem;
  line-height: 1.65;
}

.grid {
  display: grid;
  gap: 18px;
  min-width: 0;
}

.grid.two {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.grid.three {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.grid.four {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.card {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  box-shadow: 0 10px 28px rgba(23, 32, 51, 0.05);
  min-width: 0;
}

.card-body {
  padding: 20px;
}

.card h3 {
  margin: 0 0 8px;
  font-size: 1.12rem;
}

.card p {
  margin: 0;
  color: var(--muted);
  line-height: 1.6;
}

.card:hover {
  border-color: rgba(18, 103, 216, 0.42);
}

.icon {
  display: inline-grid;
  place-items: center;
  width: 42px;
  height: 42px;
  border-radius: var(--radius);
  background: rgba(18, 103, 216, 0.1);
  color: var(--primary);
}

.topic-card {
  min-height: 100%;
}

.topic-card .card-body {
  display: grid;
  gap: 12px;
}

.provider-card {
  display: grid;
  grid-template-columns: 54px minmax(0, 1fr);
  gap: 14px;
  min-height: 164px;
}

.provider-logo {
  width: 48px;
  height: 48px;
  display: grid;
  place-items: center;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--surface-soft);
  overflow: hidden;
  color: var(--primary);
  font-weight: 900;
}

.provider-logo img {
  width: 34px;
  height: 34px;
  object-fit: contain;
}

.meta-line {
  color: var(--muted);
  font-size: 0.86rem;
}

.link-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 14px;
}

.pill {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  border: 1px solid var(--border);
  border-radius: 999px;
  background: white;
  color: var(--muted);
  padding: 7px 11px;
  font-size: 0.84rem;
  font-weight: 750;
}

.pill.primary {
  border-color: rgba(18, 103, 216, 0.2);
  background: rgba(18, 103, 216, 0.08);
  color: var(--primary-dark);
}

.stats-band {
  background: var(--primary);
  color: white;
}

.stats-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 18px;
  padding: 40px 0;
  text-align: center;
}

.stat strong {
  display: block;
  font-size: clamp(2.2rem, 5vw, 4rem);
  line-height: 1;
}

.stat span {
  color: rgba(255, 255, 255, 0.78);
}

.page {
  min-height: 60vh;
}

.page-hero {
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  padding: 48px 0;
}

.page-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 22px;
}

.notice {
  border: 1px solid #fed7aa;
  border-radius: var(--radius);
  background: #fff7ed;
  color: #9a3412;
  padding: 16px;
  line-height: 1.55;
}

.notice.info {
  border-color: rgba(18, 103, 216, 0.25);
  background: rgba(18, 103, 216, 0.07);
  color: #17457d;
}

.notice.success {
  border-color: rgba(18, 132, 95, 0.25);
  background: rgba(18, 132, 95, 0.08);
  color: #0f684d;
}

.article-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 320px;
  gap: 24px;
  align-items: start;
}

.article-content {
  display: grid;
  gap: 18px;
}

.article-content h2 {
  margin: 0 0 10px;
}

.steps {
  margin: 12px 0 0;
  padding-left: 20px;
  color: var(--muted);
  line-height: 1.72;
}

.provider-tabs {
  display: grid;
  gap: 16px;
}

.provider-tablist {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.provider-tab {
  min-height: 40px;
  border: 1px solid transparent;
  border-radius: 999px;
  background: transparent;
  color: var(--muted);
  padding: 0 16px;
  font-weight: 800;
}

.provider-tab.active,
.provider-tab:hover {
  background: var(--primary);
  color: white;
}

.provider-tab-panel {
  display: none;
  gap: 16px;
}

.provider-tab-panel.active {
  display: grid;
}

.provider-callout {
  grid-template-columns: auto minmax(0, 1fr) auto;
}

.support-callout.compact {
  grid-template-columns: auto minmax(0, 1fr) auto;
  background: #eff6ff;
  border-color: rgba(18, 103, 216, 0.18);
}

.provider-issue-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  margin-top: 18px;
}

.issue-card {
  display: grid;
  justify-items: center;
  gap: 10px;
  min-height: 142px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  padding: 16px 12px;
  text-align: center;
}

.issue-card:hover {
  border-color: rgba(18, 103, 216, 0.5);
  background: rgba(18, 103, 216, 0.04);
}

.issue-card h3 {
  margin: 0;
  font-size: 0.96rem;
}

.issue-card p {
  margin: 0;
  color: var(--muted);
  font-size: 0.8rem;
  line-height: 1.45;
}

.provider-sidebar {
  display: grid;
  gap: 18px;
}

.provider-help-card {
  background: linear-gradient(180deg, #eff6ff, #ffffff);
}

.server-table,
.data-table {
  width: 100%;
  border-collapse: collapse;
  overflow: hidden;
}

.server-table th,
.server-table td,
.data-table th,
.data-table td {
  border-bottom: 1px solid var(--border);
  padding: 12px;
  text-align: left;
  vertical-align: top;
}

.server-table th,
.data-table th {
  background: var(--surface-soft);
  color: var(--text);
  font-size: 0.86rem;
  text-transform: uppercase;
}

.tool-shell {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 320px;
  gap: 22px;
  align-items: start;
}

.chat-window {
  min-height: 460px;
  max-height: 560px;
  overflow-y: auto;
  display: grid;
  gap: 12px;
  padding: 18px;
  background: #f8fafc;
  border-bottom: 1px solid var(--border);
}

.chat-message {
  display: grid;
  gap: 6px;
  max-width: 86%;
}

.chat-message.user {
  justify-self: end;
}

.chat-label {
  color: var(--muted);
  font-size: 0.75rem;
  font-weight: 750;
}

.chat-text {
  white-space: pre-line;
  border-radius: var(--radius);
  padding: 12px 14px;
  line-height: 1.55;
}

.chat-message.user .chat-text {
  background: var(--primary);
  color: white;
}

.chat-message.bot .chat-text {
  background: white;
  border: 1px solid var(--border);
}

.chat-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  padding: 14px;
}

.form {
  display: grid;
  gap: 14px;
}

.form-row {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.form-row.single {
  grid-template-columns: 1fr;
}

.field {
  display: grid;
  gap: 7px;
}

.field label {
  font-weight: 750;
}

.field input,
.field select,
.field textarea {
  width: 100%;
  min-width: 0;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  color: var(--text);
  padding: 12px 13px;
  outline: none;
}

.field textarea {
  min-height: 130px;
  resize: vertical;
}

.field input:focus,
.field select:focus,
.field textarea:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(18, 103, 216, 0.12);
}

.helper {
  color: var(--muted);
  font-size: 0.86rem;
}

.result-box {
  display: grid;
  gap: 12px;
}

.category-list {
  display: grid;
  gap: 10px;
}

.category-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px;
  background: white;
}

.faq-list {
  display: grid;
  gap: 12px;
}

.faq-item {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  overflow: hidden;
}

.faq-item button {
  width: 100%;
  border: 0;
  background: white;
  padding: 16px 18px;
  color: var(--text);
  text-align: left;
  font-weight: 800;
}

.faq-item .answer {
  display: none;
  padding: 0 18px 16px;
  color: var(--muted);
  line-height: 1.65;
}

.faq-item.open .answer {
  display: block;
}

.admin-layout {
  display: grid;
  grid-template-columns: 190px minmax(0, 1fr);
  gap: 18px;
}

.admin-nav {
  position: sticky;
  top: 90px;
  display: grid;
  gap: 4px;
  align-self: start;
  padding: 8px;
}

.admin-nav a {
  border-radius: var(--radius);
  padding: 10px 12px;
  color: var(--muted);
  font-weight: 750;
}

.admin-nav a.active,
.admin-nav a:hover {
  background: rgba(18, 103, 216, 0.1);
  color: var(--primary);
}

.admin-stat-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.admin-stat {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  padding: 13px 16px;
}

.admin-stat strong {
  order: 2;
  display: block;
  font-size: 1.65rem;
  line-height: 1;
}

.admin-stat span {
  order: 1;
  color: var(--muted);
  font-weight: 800;
}

.admin-steps {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.admin-step {
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  gap: 9px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  padding: 12px;
}

.admin-step > span {
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  border-radius: 999px;
  background: rgba(18, 103, 216, 0.1);
  color: var(--primary);
  font-size: 0.82rem;
  font-weight: 900;
}

.admin-step strong {
  display: block;
  margin-bottom: 4px;
}

.admin-step p {
  margin: 0;
  color: var(--muted);
  font-size: 0.8rem;
  line-height: 1.35;
}

.table-wrap {
  overflow-x: auto;
}

.empty-state {
  border: 1px dashed var(--border);
  border-radius: var(--radius);
  padding: 26px;
  color: var(--muted);
  text-align: center;
}

.global-support-band {
  padding: 42px 0;
  border-top: 1px solid var(--border);
  background: #f8fafc;
}

.support-hub-heading {
  margin-bottom: 18px;
}

.support-hub-layout {
  align-items: start;
}

.global-support-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 340px;
  gap: 18px;
  align-items: stretch;
}

.support-callout {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 18px;
  align-items: center;
  border: 1px solid #fecaca;
  border-radius: var(--radius);
  background: #fef2f2;
  padding: 18px 20px;
}

.support-callout h2 {
  margin: 0 0 4px;
  font-size: 1.2rem;
}

.support-callout p {
  margin: 0;
  color: var(--muted);
}

.support-card {
  border: 1px solid rgba(18, 103, 216, 0.45);
  border-radius: var(--radius);
  background: linear-gradient(180deg, #eff6ff, #ffffff);
  padding: 18px;
}

.support-card h3 {
  margin: 10px 0 6px;
}

.support-card p {
  margin: 0 0 16px;
  color: var(--muted);
  line-height: 1.6;
}

.support-card small {
  display: block;
  margin-top: 10px;
  color: var(--muted);
  text-align: center;
}

.live-chat-widget {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 9999;
}

.live-chat-toggle {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  min-height: 50px;
  border: 0;
  border-radius: 999px;
  background: var(--primary);
  color: white;
  padding: 0 18px;
  font-weight: 850;
  box-shadow: var(--shadow);
}

.live-chat-toggle.active {
  background: var(--green);
}

.live-chat-toggle svg {
  width: 19px;
  height: 19px;
}

.live-status-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #22c55e;
  box-shadow: 0 0 0 5px rgba(34, 197, 94, 0.22);
}

.live-chat-panel {
  position: absolute;
  right: 0;
  bottom: 64px;
  display: none;
  width: min(380px, calc(100vw - 28px));
  overflow: hidden;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  box-shadow: var(--shadow);
}

.live-chat-widget.open .live-chat-panel {
  display: grid;
}

.live-chat-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  border-bottom: 1px solid var(--border);
  background: var(--text);
  color: white;
  padding: 14px;
}

.live-chat-head span {
  display: block;
  color: rgba(255, 255, 255, 0.72);
  font-size: 0.8rem;
}

.live-chat-content {
  max-height: min(640px, calc(100vh - 150px));
  overflow-y: auto;
  padding: 14px;
  overscroll-behavior: contain;
}

.live-chat-intro {
  color: var(--muted);
  font-size: 0.9rem;
  line-height: 1.55;
  margin-bottom: 12px;
}

.live-start-form .field textarea {
  min-height: 96px;
}

.live-issue-options {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.live-issue-options button {
  min-height: 36px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  color: var(--text);
  padding: 6px 8px;
  font-size: 0.82rem;
  font-weight: 750;
  text-align: center;
}

.live-issue-options button.active,
.live-issue-options button:hover {
  border-color: rgba(18, 103, 216, 0.35);
  background: rgba(18, 103, 216, 0.09);
  color: var(--primary);
}

.live-thread-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 10px;
}

.live-chat-messages,
.admin-live-messages {
  display: grid;
  align-content: start;
  gap: 10px;
  min-height: 260px;
  max-height: min(430px, calc(100vh - 330px));
  overflow-y: auto;
  overscroll-behavior: contain;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: #f8fafc;
  padding: 12px;
}

.live-msg {
  display: grid;
  gap: 4px;
  max-width: 88%;
}

.live-msg.visitor {
  justify-self: end;
}

.live-msg.agent {
  justify-self: start;
}

.live-msg span {
  color: var(--muted);
  font-size: 0.75rem;
  font-weight: 800;
}

.live-msg p {
  margin: 0;
  border-radius: var(--radius);
  padding: 10px 12px;
  line-height: 1.5;
  white-space: pre-line;
}

.live-msg.visitor p {
  background: var(--primary);
  color: white;
}

.live-msg.agent p {
  border: 1px solid var(--border);
  background: white;
  color: var(--text);
}

.live-msg small {
  color: var(--muted);
  font-size: 0.72rem;
}

.live-reply-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  margin-top: 10px;
}

.live-reply-form input {
  min-width: 0;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 0 12px;
}

.typing-indicator {
  display: none;
  align-items: center;
  gap: 5px;
  width: max-content;
  max-width: 100%;
  margin: 8px 0 0;
  border: 1px solid var(--border);
  border-radius: 999px;
  background: white;
  color: var(--muted);
  padding: 7px 10px;
  font-size: 0.78rem;
  font-weight: 800;
}

.typing-indicator.show {
  display: inline-flex;
}

.typing-indicator i {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--primary);
  animation: typingPulse 1s infinite ease-in-out;
}

.typing-indicator i:nth-child(3) {
  animation-delay: 0.15s;
}

.typing-indicator i:nth-child(4) {
  animation-delay: 0.3s;
}

@keyframes typingPulse {
  0%,
  80%,
  100% {
    opacity: 0.25;
    transform: translateY(0);
  }

  40% {
    opacity: 1;
    transform: translateY(-2px);
  }
}

.admin-live-alert {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  border: 1px solid rgba(18, 103, 216, 0.22);
  border-radius: var(--radius);
  background: #eff6ff;
  padding: 12px 14px;
  margin-bottom: 14px;
}

.admin-live-alert.has-unread {
  border-color: rgba(18, 132, 95, 0.32);
  background: rgba(18, 132, 95, 0.09);
}

.admin-live-alert strong {
  display: block;
}

.admin-live-alert p {
  margin: 3px 0 0;
  color: var(--muted);
}

.admin-live-alert-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: flex-end;
}

.admin-live-alert-actions .button {
  min-height: 38px;
  padding: 0 13px;
}

.admin-live-metrics {
  display: grid;
  grid-template-columns: repeat(7, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.admin-live-metrics div {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  padding: 12px;
}

.admin-live-metrics strong {
  display: block;
  font-size: 1.45rem;
  line-height: 1;
}

.admin-live-metrics span {
  display: block;
  margin-top: 7px;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 800;
  text-transform: uppercase;
}

.admin-live-console {
  display: grid;
  grid-template-columns: 300px minmax(360px, 1fr) 300px;
  gap: 14px;
  align-items: stretch;
}

.admin-live-column {
  min-width: 0;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  overflow: hidden;
}

.admin-live-column-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  min-height: 62px;
  border-bottom: 1px solid var(--border);
  background: #f8fafc;
  padding: 12px 14px;
}

.admin-live-column-head h3 {
  margin: 0;
  font-size: 1rem;
}

.admin-live-column-head p {
  margin: 3px 0 0;
  color: var(--muted);
  font-size: 0.82rem;
}

.admin-live-list {
  display: grid;
  gap: 8px;
  max-height: 690px;
  overflow-y: auto;
  padding: 10px;
}

.admin-live-item {
  display: grid;
  grid-template-columns: 10px minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  width: 100%;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: white;
  color: var(--text);
  padding: 10px;
  text-align: left;
}

.presence {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: #94a3b8;
}

.presence.online {
  background: #22c55e;
  box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.12);
}

.session-main {
  min-width: 0;
}

.session-main strong,
.session-main small,
.session-meta small {
  display: block;
}

.session-main small {
  overflow: hidden;
  color: var(--muted);
  font-size: 0.78rem;
  line-height: 1.35;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.session-meta {
  display: grid;
  justify-items: end;
  gap: 7px;
}

.session-meta b {
  display: grid;
  place-items: center;
  min-width: 24px;
  height: 24px;
  border-radius: 999px;
  background: var(--primary);
  color: white;
  font-size: 0.78rem;
}

.session-meta small {
  color: var(--muted);
  font-size: 0.72rem;
  white-space: nowrap;
}

.admin-live-item.active,
.admin-live-item:hover {
  border-color: rgba(18, 103, 216, 0.42);
  background: rgba(18, 103, 216, 0.07);
}

.admin-live-item.is-typing {
  border-color: rgba(18, 132, 95, 0.35);
}

.typing-mini {
  display: none !important;
  color: var(--green) !important;
  font-weight: 900;
}

.typing-mini.show {
  display: block !important;
}

.admin-live-item small {
  display: block;
  margin-top: 4px;
  color: var(--muted);
  font-size: 0.78rem;
}

.admin-live-thread-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 14px;
}

.admin-live-thread {
  padding: 12px;
}

.admin-live-conversation.admin-live-messages {
  min-height: 430px;
  max-height: min(560px, calc(100vh - 310px));
}

.admin-live-conversation .live-msg.visitor {
  justify-self: start;
}

.admin-live-conversation .live-msg.agent {
  justify-self: end;
}

.admin-live-conversation .live-msg.visitor p {
  border: 1px solid var(--border);
  background: white;
  color: var(--text);
}

.admin-live-conversation .live-msg.agent p {
  border: 0;
  background: var(--primary);
  color: white;
}

.admin-reply-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  margin-top: 12px;
}

.admin-reply-row textarea {
  min-height: 52px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px;
  resize: vertical;
}

.admin-thread-actions {
  display: flex;
  justify-content: flex-end;
  margin-top: 10px;
}

.details-list {
  display: grid;
  gap: 9px;
  padding: 12px;
}

.details-list div {
  border-bottom: 1px solid var(--border);
  padding-bottom: 9px;
}

.details-list span {
  display: block;
  color: var(--muted);
  font-size: 0.74rem;
  font-weight: 850;
  text-transform: uppercase;
}

.details-list strong {
  display: block;
  margin-top: 4px;
  overflow-wrap: anywhere;
  font-size: 0.9rem;
  line-height: 1.35;
}

.details-history {
  border-top: 1px solid var(--border);
  padding: 12px;
}

.details-history h4 {
  margin: 0 0 10px;
}

.details-history p {
  margin: 0 0 8px;
  color: var(--muted);
  font-size: 0.84rem;
  line-height: 1.45;
}

.admin-live-thread-head h3 {
  margin: 0 0 4px;
}

.admin-live-thread-head p {
  margin: 0;
  color: var(--muted);
}

.footer {
  background: #f8fafc;
  color: var(--text);
  padding: 46px 0 24px;
  border-top: 1px solid var(--border);
}

.footer .notice {
  background: #fff1f2;
  color: #7f1d1d;
  border-color: #fecdd3;
  margin-bottom: 28px;
}

.footer-grid {
  display: grid;
  grid-template-columns: 1.5fr repeat(4, minmax(0, 1fr));
  gap: 28px;
}

.footer h3,
.footer h4 {
  margin: 0 0 12px;
}

.footer p,
.footer a {
  color: var(--muted);
}

.footer a {
  display: block;
  margin: 9px 0;
}

.footer a:hover {
  color: var(--primary);
}

.copyright {
  border-top: 1px solid var(--border);
  margin-top: 30px;
  padding-top: 20px;
  color: var(--muted);
  font-size: 0.9rem;
}

.hidden {
  display: none !important;
}

@media (max-width: 980px) {
  .desktop-nav {
    display: none;
  }

  .mobile-menu-btn {
    display: inline-flex;
  }

  .hero .container,
  .article-layout,
  .tool-shell,
  .admin-layout,
  .admin-live-grid {
    grid-template-columns: 1fr;
  }

  .hero .container {
    min-height: auto;
    padding: 46px 0 44px;
  }

  .hero-panel {
    order: 0;
  }

  .grid.four,
  .grid.three {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .footer-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .global-support-grid,
  .support-callout,
  .provider-callout,
  .support-callout.compact {
    grid-template-columns: 1fr;
  }

  .provider-issue-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-nav {
    position: static;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-stat-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-live-metrics {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .admin-steps {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .admin-live-console {
    grid-template-columns: 1fr;
  }

  .admin-live-list,
  .admin-live-conversation.admin-live-messages {
    max-height: 460px;
  }

  .admin-live-alert {
    display: grid;
  }

  .admin-live-alert-actions {
    justify-content: stretch;
  }
}

@media (max-width: 680px) {
  .container {
    width: min(100% - 24px, 1160px);
  }

  .disclaimer-bar .container {
    align-items: flex-start;
    padding: 8px 0;
  }

  .header-row {
    min-height: 58px;
    gap: 8px;
  }

  .brand span:last-child {
    display: none;
  }

  .signin-link,
  .header-actions .button.small {
    display: none;
  }

  .hero .container {
    padding: 34px 0 36px;
  }

  .hero h1 {
    font-size: 2.18rem;
    line-height: 1.08;
    margin-top: 14px;
  }

  .hero-subtitle {
    font-size: 1rem;
    line-height: 1.55;
    margin-bottom: 20px;
  }

  .page-hero {
    padding: 36px 0;
  }

  .section-heading h2,
  .page-hero h1 {
    font-size: 2rem;
  }

  .card-body,
  .visual-board,
  .support-card {
    padding: 16px;
  }

  .search-shell,
  .chat-form,
  .form-row {
    grid-template-columns: 1fr;
  }

  .search-shell {
    display: grid;
  }

  .feature-strip,
  .grid.four,
  .grid.three,
  .grid.two,
  .stats-grid,
  .provider-cloud,
  .footer-grid,
  .admin-stat-grid,
  .admin-steps,
  .admin-live-metrics,
  .provider-issue-grid {
    grid-template-columns: 1fr;
  }

  .provider-card {
    grid-template-columns: 46px minmax(0, 1fr);
    min-height: auto;
  }

  .section {
    padding: 48px 0;
  }

  .provider-tablist {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 8px;
  }

  .provider-tab {
    min-height: 38px;
    padding: 0 8px;
    font-size: 0.82rem;
  }

  .support-callout,
  .provider-callout,
  .support-callout.compact {
    padding: 16px;
  }

  .issue-card {
    min-height: auto;
  }

  .page-actions,
  .link-row {
    display: grid;
  }

  .live-chat-widget {
    right: 12px;
    bottom: 12px;
  }

  .live-chat-toggle {
    min-height: 54px;
    padding: 0 16px;
    box-shadow: 0 16px 38px rgba(18, 103, 216, 0.35);
  }

  .live-chat-panel {
    width: calc(100vw - 24px);
    bottom: 58px;
  }

  .live-chat-content {
    max-height: min(560px, calc(100vh - 120px));
  }

  .live-chat-messages {
    min-height: 240px;
    max-height: min(390px, calc(100vh - 350px));
  }

  .live-issue-options {
    grid-template-columns: 1fr;
  }

  .live-chat-toggle span:last-child {
    display: inline;
  }

  .live-reply-form {
    grid-template-columns: 1fr;
  }

  .admin-reply-row {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 420px) {
  .container {
    width: min(100% - 18px, 1160px);
  }

  .hero h1,
  .section-heading h2,
  .page-hero h1 {
    font-size: 1.82rem;
  }

  .provider-tablist {
    grid-template-columns: 1fr;
  }

  .live-chat-panel {
    right: -3px;
    width: calc(100vw - 18px);
  }
}